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Home IT Helper
How Support Works
Simple membership plan. One flat support rate. No hidden fees.
Need help now? We are available 24/7
Call 1-888-797-3839 | Email help@HomeITHelper.com
Member Overview
Become a Home IT Helper Member to receive:
- Call, email and chat access to our 24/7 Expert Technical Support Team
Always Human, Never Outsourced – Learn more - 100GB Secure Backup
Powered by Keeper - Business-grade Antivirus on supported devices
View Antivirus choices - Secure Password Manager for everyday personal use
Powered by Keeper - Device Health and Support Tools
Learn more - Access to partner discounts on hardware, software, internet and phone plans
Learn more
All offered software tools are optional (and free with membership).
We provide these tools to enhance support capabilities.
You remain in control of your devices and accounts at all times.
Access to 24/7 support
Patient help when you need it most
Have a question or a tech headache? Members get access to our 24/7 technical support team. Contact us any time and a real person will guide you through your situation step-by-step in plain English.
How getting support works:
- Members can contact us 24/7 by phone, email, or chat for help with anything related to home technology.
1-888-797-3839 | help@HomeITHelper.com - Get connected with a real technician
Local experts, no bots or scripted call centers - Remote help when needed (with your permission), so we can see what you’re seeing and fix issues faster
- Support that’s patient and easy to follow—even if you’re not “techy”
Membership includes access to support and essential tools.
Technician labor is purchased separately in prepaid hours.
Keeper
Password Manager + 100GB Secure Backup
Keeper is the leading business-grade password manager on the market. It helps you organize and keep track of your online accounts and important digital information. It enables you to store all your passwords safely. Keeper also includes a 100GB secure backup vault.
All Home IT Helper memberships include Keeper.
We help members set Keeper up and keep it working.
Keeper enables you to:
- Make good security practices into a default, not a chore
- Conveniently use your accounts across different devices
- Share passwords safely within a household (when needed)
- Recover faster if a device is lost or fails
Antivirus
Multiple business-grade options
No one antivirus is perfect for every device or person. We’ll recommend the best fit, then help you install and maintain it.
Members have access to business-grade antivirus options:
- Bitdefender
- Emsisoft
- ThreatDown / Malwarebytes
- Webroot
- Managed Windows Defender
Device health & support tools
Enhancing your support experience
Installing our support tools enables features like chatting with our team, creating tickets from your desktop, and sharing basic device health information that helps us troubleshoot faster and avoid repeat issues.
Typical benefits:
- Faster troubleshooting (less back-and-forth)
- Easier follow-ups (messages/tickets tied to your device)
- Basic device status checks that can help prevent problems early
Access to Partner Discounts
Membership Perks Beyond Support
Home IT Helper isn’t just about tech support. Members get access to partner deals on hardware, software, internet, and phone plans.
Your membership pays for itself.
As our membership grows, so does our buying power. We’re working toward group-negotiated rates that individual customers simply can’t get on their own. The sooner we grow, the better the deals get for everyone.
